Qaitbay has officially launched its newest software solution, VersaDoc, a real-time assistant that uses generative AI to navigate complex organizational knowledge. The platform is designed to provide agents with the right answers at the right time, effectively reducing the stress associated with searching through fragmented data. By doing so, Qaitbay aims to make customer contact more efficient without losing the personal element of human service.
Qaitbay is a brand under the CIMSOLUTIONS umbrella, an organization boasting over 30 years of experience and a workforce of 600 IT professionals. The company specializes in creating practical AI solutions that make complex data more understandable and reliable. Their team works across seven offices, focusing on the synergy between advanced technology and human expertise.
A major bottleneck in customer service is the time agents spend searching for information across disjointed systems, which research estimates at 25 to 30 percent. VersaDoc addresses this by enriching existing organizational documentation into a structured knowledge layer for AI reasoning. This allows the system to provide instant assistance during customer conversations, helping agents resolve queries quickly.
The launch of VersaDoc is a strategic response to the labor shortages and rising costs currently affecting the contact center industry. By providing agents with immediate access to reliable information, the tool helps improve First Contact Resolution and customer satisfaction. It also helps managers maintain oversight and compliance in an increasingly complex regulatory and informational environment.
Looking forward, the responsible use of generative AI will become a cornerstone of organizational success. Qaitbay’s VersaDoc sets a new standard by focusing on verified internal knowledge sources rather than uncontrolled external data. This approach allows businesses to leverage the power of AI while ensuring the highest levels of accuracy and security in their customer interactions.
Oliver Talens Qaitbay [email protected]
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